In Maryland, 67% of HOA residents enjoy a positive experience as community members. While this isn't a bad percentage, there's a good chance you as an HOA board member would like to work toward a higher satisfaction rating.
As volunteers, with limited experience in people and real estate management, this can prove to be a difficult task.
Hiring an experienced association manager can help your board of directors avoid the HOA management mistakes that can erode resident satisfaction. Read on to learn more about these professionals' roles in community associations.
Association Manager Responsibilities
An association manager assists board members with many of the responsibilities assigned to them by their communities. These may include:
Financial Management
A healthy budget contributes to community development. A community manager must ensure the community runs within the agreed budget to keep future HOA levies as low as possible.
Maintenance Coordination
A community's amenities are its biggest assets. A dedicated community manager ensures these amenities are kept in pristine condition for the enjoyment of all residents.
Community Communication
Administrative tasks can be time-consuming and frustrating for busy board members. Community managers take care of all these tasks, including email, telephone, and written correspondence.
How Does an Association Manager Work With the HOA Board?
The community association manager supports the board in all their activities and can never override their decisions. They help carry out the board's instructions and help ensure community members comply with the HOA's regulations.
Key Skills for a Community Manager
Community managers spend most of their time working with people. They must possess the following qualities:
Customer Service Orientation
Your community manager must place a high value on keeping residents happy. They must commit to addressing concerns, HOA rule infringements, and disputes promptly with a view to a successful resolution.
Organizational Skills
Community residents can become disgruntled when their needs aren't met effectively. Good organization skills ensure your community manager stays up-to-date with communications and maintenance coordination to help avoid complaints and keep residents happy.
Communication Skills
Unclear or absent communication can lead to concerns and upsets in a residential community. A community manager with good communication skills understands the need to keep residents informed about HOA meetings and anything else that affects community harmony.
They manage communications promptly and have the skills to word correspondence clearly and concisely.
Hire an Experienced Property Professional in Columbia, MD
An association manager can be an asset to any Maryland community when you choose a person with the correct skill set. You should look for someone with great communication and organizational skills who places a priority on customer service.
PMI Real Asset MGMT can help you find the perfect property or community association manager. We can assist you with a full range of property management operations for your HOA or private rental properties.
Our team comprises skilled and experienced professionals committed to preserving your profits and growing your community. We use the latest technologies to ensure seamless, transparent communications between HOA boards, managers, and residents.
We can help you take your community to the next level; call us today.
